Shipping & Delivery Policy
Shipping & Delivery Policy
Last Updated: September 12, 2026
At Chloera, we aim to provide clear and transparent information about order processing, shipping costs, estimated delivery times, tracking, and delivery-related issues.
This Shipping & Delivery Policy applies to eligible orders placed through chloera.com.
Chloera is operated by YUEMEIYANGMS INC, a Colorado corporation.
Please review this policy before completing your purchase.
Important: Order processing time and shipping transit time are separate stages. Estimated delivery time includes both the processing stage and the applicable carrier transit period.
1. Business Information
Brand / Store Name:
Chloera
Legal Operator:
YUEMEIYANGMS INC
Website:
chloera.com
Business Address:
644 E 6th Ave
Durango, CO 81301
United States
Customer Support Email:
support@chloera.com
Customer Support Phone:
+1 217-260-3426
For questions about shipping, delivery, tracking, or an existing order, please contact us using the information above.
2. Worldwide Shipping
Chloera offers worldwide shipping to eligible destinations available through our checkout, subject to applicable laws, carrier availability, customs requirements, and destination restrictions.
To confirm whether we currently ship to your specific address, enter your delivery information during checkout.
If a destination is not currently supported, checkout will not present an available shipping option for that destination.
We do not intentionally advertise delivery to a destination that our checkout does not support.
3. Order Processing Time
Most orders are prepared for shipment within:
1–3 business days
after payment has been successfully authorized and the order has been accepted.
Order processing may include:
-
Order verification
-
Payment authorization
-
Security or fraud-prevention review
-
Inventory confirmation
-
Fulfillment preparation
-
Packaging
-
Handover to the applicable shipping provider
Processing time is separate from shipping transit time.
Business days generally exclude weekends and applicable public holidays.
Processing may occasionally require additional time because of circumstances such as:
-
Unusually high order volume
-
Public holidays
-
Payment verification
-
Security review
-
Inventory issues
-
Fulfillment disruptions
-
Circumstances outside our reasonable control
If a material issue prevents us from fulfilling your order, we will take reasonable steps to contact you using the information provided with your order.
4. Estimated Shipping Transit Times
Once an order has completed processing and has been transferred to the applicable shipping or logistics provider, estimated transit times are generally as follows:
| Destination | Estimated Transit Time |
|---|---|
| United States | 2–4 weeks |
| Canada | 2–4 weeks |
| United Kingdom | 2–4 weeks |
| Europe | 2–4 weeks |
| Australia | 2–4 weeks |
| New Zealand | 2–4 weeks |
| Other International Destinations | 2–5 weeks |
These estimates refer to transit time after order processing.
For example, an order shipped to the United States generally includes:
1–3 business days processing time
plus
approximately 2–4 weeks estimated transit time.
Estimated transit periods are not guaranteed delivery dates unless a guaranteed delivery service is expressly offered and identified as such during checkout.
5. Processing Time vs. Transit Time
Please note the distinction between the two stages:
Processing Time:
The time required to verify, prepare, pack, and transfer your order for shipment.
Transit Time:
The time beginning after the order has been transferred to the applicable shipping provider and ending when delivery is completed.
Therefore:
Estimated Delivery Period = Processing Time + Transit Time
Customers should consider both stages when estimating when an order may arrive.
6. Shipping Costs
Chloera uses a simple standard worldwide shipping structure for eligible destinations.
Orders of US$39 or More
Free Standard Shipping
Orders Under US$39
US$5.99 Standard Shipping
This shipping structure applies worldwide to eligible destinations available through our checkout.
The applicable shipping charge will be displayed during checkout before payment is completed.
There are no intentionally hidden standard shipping charges.
7. Free Shipping Threshold
Eligible orders with an applicable order value of:
US$39 or more
qualify for:
Free Standard Shipping
Eligible orders below US$39 are charged:
US$5.99 Standard Shipping
The checkout determines whether the order meets the applicable free-shipping threshold based on the order value applicable to the shipping rule.
Discounts or other order adjustments may affect the qualifying order value where applicable, and the final shipping charge will be clearly displayed during checkout before payment.
Customers should review the final cart and checkout totals before completing an order.
8. Local Currency Display
The reference shipping rules for Chloera are:
US$39 or more → Free Standard Shipping
Under US$39 → US$5.99 Standard Shipping
If chloera.com displays prices or shipping amounts in another supported currency, the corresponding amount may be displayed in that local currency according to our Shopify market and currency configuration.
The final applicable shipping charge will be shown during checkout before payment is completed.
9. Shipping Origin and Fulfillment
Chloera orders are fulfilled through the fulfillment and logistics arrangements applicable to the product and order.
The physical dispatch location of a package may differ from our registered business address.
Our registered business address:
644 E 6th Ave, Durango, CO 81301, United States
identifies the legal business operator of Chloera and should not automatically be interpreted as the warehouse, shipping origin, or return center for every order.
Depending on the product, inventory, and fulfillment arrangement, orders may be dispatched through different fulfillment facilities.
The shipping or tracking information associated with an individual order may identify the applicable shipment origin.
10. Shipping Carriers and Logistics Providers
The shipping or logistics provider used for an order may vary depending on:
-
Destination
-
Product
-
Fulfillment arrangement
-
Available shipping network
-
Local delivery requirements
We do not represent that every order is delivered by the same carrier.
Where carrier and tracking information are available, they will be provided through the applicable shipping confirmation or tracking information.
The final local delivery stage may sometimes be handled by a different carrier from the provider that initially transported the shipment.
11. Shipping Confirmation and Tracking
When tracking is available, customers will generally receive shipment or tracking information using the contact information associated with the order.
Tracking information may include:
-
Order number
-
Tracking number
-
Shipping provider
-
Tracking link
-
Shipment status
Tracking information may not become active immediately after a shipment is created.
A carrier may require additional time to:
-
Receive the package
-
Scan the package
-
Update its tracking system
-
Transfer the package between logistics facilities
A temporary lack of tracking updates does not necessarily mean that a package has stopped moving.
12. Tracking Has Not Updated
If your tracking information has not updated for an unusual period or you believe there may be a delivery problem, please contact:
Please include:
-
Your order number
-
Your tracking number, if available
-
A brief description of the issue
We may review the available shipment information and, where appropriate, work with the applicable shipping or fulfillment provider to investigate.
13. Multiple Packages
In some circumstances, products in the same order may be fulfilled or transported separately.
If this occurs, an order may have:
-
Multiple packages
-
Multiple tracking numbers
-
Different delivery dates
Receiving one package does not necessarily mean that another item in the same order is missing.
Please review all available shipment notifications and tracking information associated with your order.
If all expected shipments have been delivered and an item is still missing, contact us at:
14. International Shipping and Customs
Because Chloera ships internationally, orders may be subject to customs processing or import procedures in the destination country.
Customs authorities operate independently of Chloera.
Customs processing may affect delivery times.
Customers may also be required to provide information reasonably necessary for customs clearance or delivery.
Chloera does not intentionally misstate:
-
Product descriptions
-
Merchandise values
-
Product quantities
-
Shipment contents
for customs purposes.
15. Duties, Taxes, and Import Charges
Depending on the destination, international orders may be subject to:
-
Import duties
-
Customs charges
-
VAT
-
GST
-
Sales taxes
-
Brokerage fees
-
Other government-imposed charges
Where applicable charges are collected through our checkout, they will be reflected where supported by the applicable checkout configuration.
Where such charges are not collected by Chloera during checkout, they may be assessed separately by the destination country's customs authority, carrier, or other relevant authority.
Unless checkout expressly states otherwise, our:
US$5.99 Standard Shipping charge
or
Free Standard Shipping
does not by itself mean that government-imposed duties, import taxes, or customs fees are included.
The treatment of such charges depends on applicable law and the destination.
16. Delivery Delays
Although we provide estimated transit times, occasional delays can occur.
Possible causes include:
-
Carrier network disruptions
-
Customs processing
-
Customs inspections
-
Severe weather
-
Natural disasters
-
Transportation interruptions
-
Public holidays
-
Local delivery conditions
-
Incorrect or incomplete delivery information
-
Unexpected shipping volume
-
Government restrictions
-
Events outside our reasonable control
We do not intentionally advertise delivery dates that we know cannot reasonably be fulfilled.
If your shipment appears to be materially delayed, please contact:
and provide your order and tracking information.
Nothing in this section limits any consumer right or remedy available under applicable law.
17. Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully verify:
-
Full name
-
Street address
-
Apartment, suite, or unit number where applicable
-
City
-
State or province
-
ZIP or postal code
-
Country
-
Telephone number or other contact information required for delivery
An incorrect or incomplete address may cause delays or prevent successful delivery.
18. Incorrect Shipping Address
If you discover an error in your shipping address after placing an order, please contact:
as soon as possible.
Please provide:
-
Your order number
-
The incorrect information
-
The correct shipping information
We will make reasonable efforts to update the address when operationally possible.
However, once an order has entered fulfillment, been packed, or been transferred to a carrier, we cannot guarantee that the address can be changed.
19. Order Changes and Cancellations
If you would like to request an order change or cancellation, contact:
as soon as reasonably possible after placing your order.
We will make reasonable efforts to accommodate the request where fulfillment has not progressed too far.
However, we cannot guarantee that an order can be modified or canceled after:
-
Fulfillment has begun
-
The order has been packed
-
A shipping label has been processed
-
The order has been transferred to a carrier
Once an order has shipped, the applicable Return & Refund Policy generally applies.
Nothing in this section limits cancellation rights that cannot legally be waived.
20. Failed or Undeliverable Shipments
A shipment may be returned, delayed, or otherwise affected if delivery cannot be completed because of circumstances such as:
-
Incorrect address
-
Incomplete address
-
Inaccessible delivery location
-
Repeated unsuccessful delivery attempts
-
Failure to collect a package
-
Refusal of delivery
If a shipment is returned because delivery could not be completed, please contact:
We will review the circumstances and available carrier information.
Where a customer requests reshipment after a failed delivery caused by materially incorrect information supplied by the customer, reasonable additional shipping charges may apply where permitted by law.
Any applicable reshipping charge will be communicated before the reshipment is arranged.
If delivery failed because of an error attributable to Chloera or the applicable fulfillment or shipping provider, we will provide an appropriate resolution.
21. Lost Packages
If tracking information suggests that a shipment may have been lost in transit, please contact:
Please provide:
-
Your order number
-
Tracking number
-
A brief description of the issue
We may work with the applicable shipping or fulfillment provider to investigate the shipment.
If a shipment is confirmed as lost in transit, we will provide an appropriate resolution consistent with the circumstances, our applicable policies, and applicable law.
The resolution may include a replacement or refund where appropriate.
Customers do not lose statutory rights merely because they did not purchase optional shipping insurance.
22. Package Marked Delivered but Not Received
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
-
Around the delivery location
-
Mailbox or parcel area
-
Building reception or management
-
Household members
-
Neighbors where appropriate
-
Any safe location identified by the carrier
You may also contact the carrier for additional delivery information.
If you still cannot locate the package, contact:
Please provide:
-
Your order number
-
Tracking number
-
A description of the issue
-
Any relevant carrier information
We will review the available information and determine the appropriate next steps in accordance with applicable law and the circumstances.
23. Damaged Products
If a product arrives damaged, contact us at:
Please provide:
-
Your order number
-
A description of the damage
-
Relevant photographs of the product
-
Photographs of the packaging where reasonably useful
We will review legitimate reports and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
24. Incorrect Products
If you receive a product or variant different from the one shown in your order, please contact:
Please include:
-
Your order number
-
The product you ordered
-
Information regarding the product received
-
Relevant photographs where useful
We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.
25. Missing Items
If part of your order appears to be missing, first review all shipment notifications because the order may have been sent in more than one package.
If all expected shipments have arrived and an item remains missing, contact:
Please include your order number and identify the missing item.
We will review the available order and shipment information.
26. Returns
Shipping an order to you and returning an order are separate processes.
Our registered business address is not automatically the return address for a product.
Before returning any product, please contact:
and follow the instructions provided for your order.
Do not send products to 644 E 6th Ave, Durango, CO 81301 unless our customer support team specifically confirms that address for your return.
Return destinations may vary depending on the product and fulfillment arrangement.
For complete eligibility requirements, return procedures, return shipping information, and refund procedures, please review our Return & Refund Policy.
27. Shipping Promotions
If Chloera advertises a shipping promotion, the promotion will be subject to the terms clearly presented with the applicable offer.
Our current standard shipping structure is:
US$39 or more → Free Standard Shipping
Under US$39 → US$5.99 Standard Shipping
We do not intend to advertise a free-shipping offer that is unavailable to an otherwise eligible order at checkout.
If a shipping promotion includes additional conditions, those material conditions should be clearly disclosed.
The applicable shipping charge is displayed before payment is completed.
28. Checkout Verification
Before completing payment, customers should review the checkout information, including:
-
Delivery address
-
Products
-
Variants
-
Quantity
-
Product price
-
Discounts
-
Shipping method
-
Shipping charge
-
Taxes or duties displayed at checkout
-
Order total
If the shipping charge shown during checkout does not match an applicable published Chloera shipping offer, please contact:
before completing your purchase so that we can review the issue.
29. Consumer Rights
Nothing in this Shipping & Delivery Policy excludes, restricts, or limits any consumer right, refund right, delivery remedy, warranty, or other legal protection that cannot lawfully be excluded or limited.
Where applicable law provides additional protections concerning delivery, delayed delivery, lost shipments, damaged products, or cancellation, those protections continue to apply.
30. Changes to This Policy
We may update this Shipping & Delivery Policy when reasonably necessary to reflect changes in:
-
Shipping arrangements
-
Fulfillment operations
-
Carrier services
-
Shipping prices
-
Delivery estimates
-
Applicable laws
-
Store operations
When this policy is updated, we will revise the Last Updated date above.
A material policy update will not be applied retroactively in a manner that unlawfully removes rights relating to an order that was already completed under an earlier version.
The shipping terms applicable to an order are generally the terms presented or in effect when that order was placed, subject to applicable law.
31. Contact Us
If you have questions regarding shipping, tracking, delivery, or this Shipping & Delivery Policy, please contact us:
Chloera
Legal Operator:
YUEMEIYANGMS INC
Business Address:
644 E 6th Ave
Durango, CO 81301
United States
Customer Support Email:
support@chloera.com
Customer Support Phone:
+1 217-260-3426
Website:
chloera.com