FAQs
Frequently Asked Questions
Last Updated: September 12, 2026
Welcome to the Chloera Frequently Asked Questions page.
Chloera is an online kitchen, dining, household, storage, and home essentials store operated by YUEMEIYANGMS INC, a Colorado corporation.
This page provides general information about our products, orders, shipping, payments, returns, refunds, and customer support.
For complete terms, please also review our Shipping & Delivery Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.
1. What is Chloera?
Chloera is an online store offering practical kitchen, dining, household, storage, organization, and related home products.
Our current product selection includes items such as:
-
Vegetable slicers and choppers
-
Manual kitchen preparation tools
-
Stainless steel hand whisks
-
Food covers
-
Kitchen utensil organizers
-
Household storage products
-
Compression storage bags
-
Pinking shears and related household cutting tools
-
Other kitchen and home accessories
Our product catalog may change over time based on availability.
Detailed specifications for each product are provided on the applicable product page.
2. Who operates Chloera?
Chloera is operated by:
YUEMEIYANGMS INC
Business Address:
644 E 6th Ave
Durango, CO 81301
United States
Website:
chloera.com
Customer Support Email:
support@chloera.com
Customer Support Phone:
+1 217-260-3426
YUEMEIYANGMS INC is the legal operator of the Chloera online store.
3. Where can I find information about a product?
Please review the applicable product page before purchasing.
Depending on the product, the page may provide information such as:
-
Product description
-
Intended use
-
Material
-
Dimensions
-
Size
-
Color
-
Available variants
-
Features
-
Package contents
-
Usage instructions
-
Care instructions
-
Safety information
-
Price
-
Availability
-
Shipping information
-
Return information
Because specifications vary between products, information provided for one product should not be assumed to apply to another product.
If you need clarification before ordering, please contact us at support@chloera.com.
4. Are Chloera's product descriptions accurate?
We make reasonable efforts to provide clear and accurate product descriptions, specifications, photographs, pricing, and other information.
Minor differences in appearance may occur because of factors such as screen settings, lighting, photography, measurement methods, minor manufacturing variations, or packaging updates.
We do not intentionally substitute a materially different product for the product ordered.
If the product you receive materially differs from what you ordered, please contact support@chloera.com.
5. Are all Chloera products made from the same materials?
No.
Materials vary by product.
For example, some products in our catalog may contain stainless steel, aluminum-based materials, plastics, textiles, or other materials appropriate to the specific item.
Please rely on the material information stated on the individual product page rather than assuming that all products use the same materials.
If material information is important to your purchase and you need additional clarification, please contact us before ordering.
6. Are your kitchen products dishwasher safe?
Dishwasher compatibility depends on the specific product.
Do not assume that every Chloera kitchen product is dishwasher safe.
Please follow the care and cleaning instructions provided on the applicable product page or with the product.
If dishwasher suitability is not specifically stated, please contact us at support@chloera.com before placing the product in a dishwasher.
7. How should I use products with blades or sharp edges?
Vegetable slicers, choppers, scissors, pinking shears, and other cutting tools may contain sharp blades or edges.
Please:
-
Use the product only for its intended purpose
-
Follow applicable instructions
-
Keep hands and fingers away from cutting edges
-
Use appropriate care during cleaning
-
Store sharp products safely
-
Keep sharp products away from children
Adult supervision should be provided where appropriate.
Do not use a product if it appears damaged or unsafe.
8. How do I choose the correct product or variant?
Please review the product title, photographs, specifications, dimensions, color, size, variant options, and package contents before adding the item to your cart.
Where multiple variants are available, select the desired option before checkout.
The variant shown in your cart and order confirmation should match the variant you intend to purchase.
If you are unsure which option is appropriate, contact us before placing your order.
9. What is included with my product?
Package contents vary by product.
Please review the What's Included, package contents, or equivalent information on the applicable product page.
Only items identified as included with the product should be assumed to form part of the purchase.
Accessories or decorative items shown in photographs are not necessarily included unless the product page states that they are included.
10. Are your prices accurate?
We make reasonable efforts to display accurate product prices.
The current applicable price will be shown on the product page and confirmed in your cart or during checkout.
Prices may change before an order is placed.
Any applicable discount will be reflected through the relevant offer, cart, or checkout process.
We do not intentionally advertise one price and charge a different undisclosed product price during checkout.
If we discover an obvious pricing or technical error, we may correct it in accordance with our Terms of Service and applicable law.
11. What currency will I be charged in?
The currency applicable to your transaction will be displayed during checkout.
Depending on your location and our store configuration, prices may be displayed in U.S. dollars or another supported currency.
If your bank or payment provider uses a different currency, it may independently apply currency conversion, exchange rates, or foreign transaction fees.
The final transaction information will be displayed during checkout before you complete payment.
12. What payment methods do you accept?
We accept the payment methods that are actually displayed and available during checkout.
Available payment options may vary based on factors such as:
-
Country
-
Currency
-
Device
-
Payment provider
-
Transaction characteristics
Because payment availability can change, please rely on the payment methods presented during checkout rather than an external list of payment logos.
We do not require customers to use a payment method that is not presented through the checkout process.
13. Do you offer subscriptions or recurring billing?
Unless a product page and checkout clearly state otherwise, products sold through Chloera are offered as one-time purchases.
A normal product purchase does not automatically enroll you in an undisclosed recurring subscription.
If we ever offer a subscription or recurring-payment product, the recurring price, billing frequency, and cancellation terms will be clearly disclosed before purchase.
14. Do you ship worldwide?
Yes.
Chloera offers worldwide shipping to destinations available through our checkout, subject to applicable laws, carrier availability, and destination restrictions.
Enter your delivery address during checkout to confirm that shipping is currently available to your destination.
15. How much does shipping cost?
Our standard worldwide shipping structure is:
Orders of US$39 or more:
Free Standard Shipping
Orders under US$39:
US$5.99 Standard Shipping
This standard applies to eligible worldwide destinations available through our checkout.
If your store is displayed in a local currency, the corresponding amount may be converted and displayed in that currency.
The US$39 order value is the reference threshold for free standard shipping eligibility.
The applicable shipping charge will be shown during checkout before payment.
16. How do I qualify for free shipping?
Your eligible order value must reach US$39 or more to qualify for Free Standard Shipping.
For eligible orders:
US$39 or more = Free Standard Shipping
For eligible orders below the threshold:
Under US$39 = US$5.99 Standard Shipping
The cart and checkout should reflect the applicable shipping arrangement.
Discounts or other adjustments may affect whether an order reaches the applicable free-shipping threshold where relevant.
17. How long does order processing take?
The current order-processing timeframe is stated in our Shipping & Delivery Policy.
Processing time refers to the period required to prepare an order for shipment and is separate from carrier transit time.
Please review the Shipping & Delivery Policy before purchasing for the processing timeframe applicable to current orders.
Once an order has been transferred to the applicable carrier, transit time begins.
18. How long does delivery take?
Delivery time varies by destination, carrier, customs procedures, and local delivery conditions.
The applicable estimated delivery information is provided in our Shipping & Delivery Policy.
Processing time and transit time are separate.
Estimated delivery times should not be interpreted as guaranteed arrival dates unless we expressly state otherwise.
Possible delays may occur because of circumstances such as:
-
Carrier disruptions
-
Customs processing
-
Weather
-
Public holidays
-
Local delivery conditions
-
Transportation interruptions
-
Incorrect or incomplete addresses
For complete information, please review our Shipping & Delivery Policy.
19. Where are orders shipped from?
Orders may be fulfilled from available fulfillment facilities based on the product, inventory availability, and delivery destination.
The fulfillment location is not necessarily the same as our registered business address.
Our legal business operator is:
YUEMEIYANGMS INC
644 E 6th Ave
Durango, CO 81301
United States
A fulfillment facility or return facility should not be interpreted as a different legal operator of Chloera.
20. Will I receive tracking information?
When tracking is available for your shipment, tracking information will generally be provided after the order has been dispatched.
Please ensure that the email address provided during checkout is accurate.
Tracking information may take some time to become active after a shipping label is created or after a shipment is transferred to a carrier.
21. What should I do if my tracking information has not updated?
Carrier tracking systems do not always update immediately.
If tracking has not updated for an unusual period or you believe there may be a delivery problem, contact:
Please include your order number so that we can review the available shipment information.
22. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, fees, or other government charges depending on the destination country's laws.
Where such charges are collected during checkout, they will be shown where applicable.
Where they are not collected by Chloera, they may be assessed separately by customs authorities, carriers, or other authorities.
Our standard shipping charge does not automatically mean that government-imposed import charges are included unless checkout expressly states otherwise.
Please review our Shipping & Delivery Policy for additional information.
23. Can I change my shipping address after ordering?
If you notice an error in your shipping address, contact us as soon as possible at:
Please provide your order number and the correct information.
We will make reasonable efforts to assist if fulfillment has not progressed too far.
However, we cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the shipping carrier.
Please carefully check your address before completing checkout.
24. Can I change or cancel my order?
If you need to request a change or cancellation, contact:
as soon as possible after placing your order.
We will make reasonable efforts to accommodate the request if the order has not progressed too far through processing or fulfillment.
Once an order has shipped, a change or cancellation may no longer be possible and the applicable Return & Refund Policy will generally apply.
Nothing in this FAQ limits any cancellation right that applies under mandatory consumer law.
25. What is your return policy?
Eligible returns are handled according to our Return & Refund Policy.
That policy contains the official and current information regarding:
-
Return eligibility
-
Applicable return period
-
Product condition requirements
-
Return request procedure
-
Return shipping
-
Non-returnable products, where applicable
-
Damaged or incorrect items
-
Exchanges, where offered
-
Refund procedures
Please review the Return & Refund Policy before purchasing.
The return period stated in the Return & Refund Policy is the controlling store policy and should be applied consistently throughout chloera.com.
26. How do I request a return?
Please contact:
and provide your order number and the reason for your return request.
Where additional information is reasonably necessary, our support team may request relevant details regarding the product or order.
Please wait for the applicable return instructions before sending a product back.
Do not send a return to our registered business address unless our customer support team specifically confirms that address for your return.
Return locations may vary depending on the product and fulfillment arrangement.
27. Is your business address also the return address?
Not necessarily.
Our registered business address is:
YUEMEIYANGMS INC
644 E 6th Ave
Durango, CO 81301
United States
This address identifies the legal business operator.
It should not automatically be used as a return address.
Return destinations may differ depending on the product or fulfillment location.
Please contact support@chloera.com and follow the return instructions provided for your specific order before sending any item.
28. When will I receive my refund?
Approved refunds are processed according to the timeframe stated in our Return & Refund Policy.
Where a returned item requires inspection, the applicable refund process begins in accordance with that policy after the relevant return requirements have been satisfied.
Approved refunds are generally issued to the applicable original payment method unless another method is required by law or expressly agreed.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Please rely on the current Return & Refund Policy for the official refund-processing timeframe.
29. What should I do if my item arrives damaged?
If your product arrives damaged, please contact us at:
Please include:
-
Your order number
-
A description of the problem
-
Relevant photographs of the item
-
Relevant photographs of the packaging where useful
We will review legitimate reports and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
30. What should I do if I receive the wrong product?
If you receive a product or variant different from the one shown in your order, contact:
Please provide your order number and information showing the item received.
We will review the issue and provide the appropriate resolution in accordance with our policies and applicable law.
31. What should I do if part of my order is missing?
If you believe an item is missing, first review your shipping information because some orders may be delivered separately where applicable.
If the order information does not explain the missing item, contact:
Please provide your order number and identify the item you believe is missing.
We will review the available order and shipping information.
32. Do you offer exchanges?
Exchange availability is governed by our current Return & Refund Policy.
Please review that policy or contact support@chloera.com before returning an item for an exchange.
Do not send an item to an unconfirmed return address.
33. Are product reviews on Chloera genuine?
Customer reviews, where displayed, should reflect genuine customer feedback or experiences.
Chloera does not authorize the creation or presentation of fabricated customer reviews, fake customer identities, fake purchase histories, or false "Verified Buyer" representations.
Reviews may be moderated for legitimate reasons such as:
-
Spam
-
Fraud
-
Abusive content
-
Unlawful content
-
Privacy violations
-
Content unrelated to the relevant product
Moderation should not be used to misrepresent genuine customer sentiment.
34. Are promotional offers genuine?
Promotional offers displayed by Chloera are intended to reflect the actual terms of the applicable offer.
Where an offer has conditions, such conditions should be clearly disclosed.
The applicable price or discount should be reflected in the cart or checkout before payment.
Chloera does not intend to use fabricated purchase notifications, fake inventory notices, false countdown timers, or misleading claims that a promotion is ending when that limitation is not genuine.
If a promotional code is required, the applicable instructions will be provided with the offer.
35. What happens if a promotion does not apply at checkout?
Before completing payment, review your:
-
Products
-
Variants
-
Quantities
-
Prices
-
Discounts
-
Shipping charges
-
Order total
If a promotion is advertised as applying to your order but does not apply as described, please do not complete the purchase until you have reviewed the promotional conditions.
You may contact us at support@chloera.com for assistance.
The final checkout should clearly show the price, applicable discount, shipping charge, and total before payment.
36. How should I care for Chloera products?
Care requirements differ depending on the product and material.
Please follow the care instructions shown on the applicable product page or supplied with the product.
Do not assume that every product is:
-
Dishwasher safe
-
Machine washable
-
Heat resistant
-
Microwave safe
-
Oven safe
-
Freezer safe
unless the applicable product information specifically states that the feature applies to that item.
If you are unsure, contact customer support before using the product in a way that could damage it or create a safety risk.
37. Where can I find privacy information?
Please review our Privacy Policy for information about how personal information is collected, used, shared, and protected.
Where required, privacy choices or cookie-management options may also be available through chloera.com.
If you have a privacy-related request, please use the contact information provided in our Privacy Policy.
38. How can I contact Chloera?
For questions regarding products, orders, shipping, returns, refunds, payments, or customer support, please contact us:
Customer Support Email:
support@chloera.com
Customer Support Phone:
+1 217-260-3426
Legal Operator:
YUEMEIYANGMS INC
Business Address:
644 E 6th Ave
Durango, CO 81301
United States
Website:
chloera.com
We recommend including your order number when contacting us about an existing order.
39. Where can I find Chloera's complete store policies?
Please review the policy links available through chloera.com, including:
-
Terms of Service
-
Privacy Policy
-
Shipping & Delivery Policy
-
Return & Refund Policy
-
Your Privacy Choices, where applicable
The complete policy applicable to a particular subject controls where this FAQ provides only a summary.
Nothing in this FAQ limits consumer rights or remedies that cannot lawfully be excluded or limited.