Payment Policy
Payment Information
Last Updated: September 14, 2026
This Payment Information Policy explains how payments for purchases made through chloera.com are displayed, authorized, processed, and refunded.
Chloera is operated by YUEMEIYANGMS INC, a Colorado corporation.
We aim to provide clear and transparent pricing and payment information so that customers can review the applicable product price, shipping charge, discounts, taxes or other amounts displayed during checkout, and the final order total before completing a purchase.
1. Business Information
Brand / Store Name:
Chloera
Legal Operator:
YUEMEIYANGMS INC
Website:
chloera.com
Business Address:
644 E 6th Ave
Durango, CO 81301
United States
Customer Support Email:
support@chloera.com
Customer Support Phone:
+1 217-260-3426
For payment or billing questions concerning a Chloera order, please contact us using the information above.
2. Payment Methods
Chloera accepts the payment methods that are actually displayed and available during checkout.
Available payment methods may vary depending on factors such as:
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Customer location
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Transaction currency
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Device
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Payment-provider availability
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Store configuration
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Eligibility requirements of the applicable payment provider
Because payment availability can vary, customers should rely on the options presented during checkout rather than payment logos or payment-method lists displayed elsewhere.
We do not represent that a particular payment method is accepted unless that method is actually available to the customer during checkout.
3. Checkout and Payment Processing
Our online store is powered by Shopify.
Payments may be processed through Shopify-supported payment infrastructure and/or other payment providers that are enabled and displayed during checkout.
Depending on the payment method selected, the applicable provider may process information required to:
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Authorize the payment
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Verify the transaction
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Prevent fraud
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Complete the transaction
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Process an eligible refund
Independent payment providers may also apply their own terms, privacy practices, authentication requirements, and security procedures.
4. One-Time Purchases
Unless a product page and checkout clearly state otherwise before you complete your purchase, products sold through Chloera are offered as:
One-time purchases.
A normal Chloera kitchen or household product purchase does not automatically enroll the customer in an undisclosed subscription or recurring billing arrangement.
We do not intentionally charge customers recurring fees without clear prior disclosure and authorization.
If Chloera ever offers a subscription or recurring-payment product, the following information will be clearly disclosed before purchase:
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Recurring price
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Billing frequency
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Renewal terms
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Cancellation terms
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Material conditions of the recurring arrangement
5. Product Prices
We make reasonable efforts to display accurate product prices.
The applicable product price will be shown on the product page and confirmed through the cart or checkout before payment.
Customers should review the final checkout before completing payment.
The price of a product may change before an order is placed.
A later price change does not automatically alter the price of a previously completed and accepted order, except where applicable law permits correction of an obvious error.
6. Discounts and Promotional Pricing
Where an eligible discount or promotion applies, it should be reflected through the applicable product page, cart, promotional-code process, or checkout.
Before completing payment, customers should review:
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Product price
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Quantity
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Applicable discount
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Shipping charge
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Any tax or other amount displayed
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Final order total
We do not intend to advertise a discount or promotion that is unavailable to an otherwise eligible order under the stated promotional conditions.
Promotional terms may include legitimate conditions such as:
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Eligible products
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Minimum purchase amount
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Promotion period
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Geographic availability
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Usage restrictions
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Product availability
Material promotional conditions should be disclosed with the applicable offer.
7. Shipping Charges
Our standard worldwide shipping structure is:
Orders of US$39 or more:
Free Standard Shipping
Orders under US$39:
US$5.99 Standard Shipping
The applicable shipping charge will be displayed during checkout before payment is completed.
For complete shipping information, please review our Shipping & Delivery Policy.
8. Currency
The transaction currency applicable to your purchase will be displayed during checkout.
Depending on your location and our Shopify market configuration, prices may be displayed in U.S. dollars or another supported currency.
If your bank, card issuer, or payment provider uses a different currency, that provider may independently apply:
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Currency conversion
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Its own exchange rate
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Foreign transaction fees
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Other applicable financial-service charges
Such independent charges are determined by the customer's financial institution or payment provider rather than Chloera.
9. Taxes, Duties, and Other Charges
Depending on the customer's destination and applicable law, an order may be subject to:
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Sales tax
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VAT
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GST
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Import duties
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Customs charges
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Other government-imposed amounts
Where an applicable amount is collected through our checkout, it will be displayed where supported by the applicable checkout configuration.
Where duties, import taxes, or customs charges are not collected by Chloera during checkout, they may be assessed separately by customs authorities, carriers, or other relevant authorities.
Free Standard Shipping does not automatically mean that government-imposed duties or import taxes are included.
Please review our Shipping & Delivery Policy for additional information.
10. Final Order Total
Before completing payment, customers should review the final checkout information.
The checkout may show, as applicable:
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Products
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Variants
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Quantity
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Product subtotal
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Discounts
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Shipping
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Taxes or duties collected through checkout
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Final total
Customers should not complete payment if the checkout total materially differs from the price, promotion, or shipping terms they reasonably expected based on an applicable Chloera offer.
If you believe there is a pricing or checkout discrepancy, please contact:
before completing the purchase.
11. Payment Authorization
When an order is submitted, the applicable payment provider may authorize or process the payment.
A payment authorization does not necessarily mean that an order has completed every order-verification, inventory, fraud-prevention, or fulfillment step.
In some circumstances, additional verification may be required.
Subject to applicable law, an order may be declined or canceled for legitimate reasons such as:
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Payment authorization failure
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Product unavailability
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Suspected fraudulent activity
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Materially incorrect customer information
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Security concerns
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Shipping restrictions
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Obvious pricing or technical errors
If Chloera cancels an order after payment has been successfully collected, the applicable payment will be refunded according to the original payment method or as otherwise required by applicable law.
12. Payment Verification
Payment providers or Chloera's ecommerce systems may use reasonable verification or fraud-prevention measures.
These measures may involve checks relating to:
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Billing information
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Shipping information
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Transaction characteristics
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Payment authorization
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Device or network information
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Fraud-prevention signals
In some cases, a payment provider may require additional authentication.
These measures are intended to protect customers, Chloera, and payment systems from unauthorized or fraudulent transactions.
13. Payment Declined or Failed
A payment may be declined or fail for reasons outside Chloera's control.
Possible reasons may include:
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Insufficient funds
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Incorrect payment information
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Expired payment method
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Bank security restrictions
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Failed authentication
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Payment-provider restrictions
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Unsupported payment method
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Transaction limits
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Temporary technical problems
If your payment is declined, please review the information entered or contact your bank or payment provider where appropriate.
You may also use another payment method if another eligible option is available during checkout.
14. Pending Payments
In some cases, a transaction may appear as pending or temporarily authorized by a financial institution before final processing is completed.
The way pending authorizations are displayed and released is generally controlled by the applicable bank, card issuer, or payment provider.
If an order did not complete but you see a pending transaction, your financial institution may require time to update the authorization status.
If you have questions about whether Chloera successfully received an order, contact:
and provide any available order information.
15. Duplicate Payment Concerns
If you believe you were charged more than once for the same Chloera order, please contact us promptly at:
Please provide:
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Your name
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Order number, if available
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Transaction date
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Amount involved
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A description of the issue
Please do not send your complete payment-card number, password, security code, or other unnecessary sensitive financial information by email.
We will review the available order and payment records and provide appropriate assistance.
16. Payment Security
Payments are processed using the checkout and payment infrastructure made available through Shopify and/or the applicable enabled payment provider.
Customers should enter payment information only through the official checkout associated with:
chloera.com
Chloera will not ask customers to send complete payment-card information, passwords, or payment security codes through ordinary email.
If you receive a suspicious communication requesting sensitive financial credentials while claiming to represent Chloera, please contact:
before providing information.
17. Billing Information
Customers are responsible for providing accurate billing and payment information.
Depending on the selected payment method, this may include:
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Name
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Billing address
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Postal code
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Payment details
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Other information required by the payment provider
Incorrect or incomplete billing information may cause a payment to fail or require additional verification.
18. Changes to an Order After Payment
If you need to request an order change or cancellation after payment, contact:
as soon as reasonably possible.
We will make reasonable efforts to accommodate the request where fulfillment has not progressed too far.
Cancellation cannot always be guaranteed after:
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Fulfillment has begun
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The order has been packed
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Shipping documentation has been processed
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The package has been transferred to a carrier
Once an order has shipped, our Return & Refund Policy generally applies.
19. Canceled Order Refunds
If an order is successfully canceled after payment has already been collected, Chloera will issue the applicable refund to the original payment method.
A physical return is not required where an order was successfully canceled before shipment.
After the refund is issued, the applicable bank, card issuer, or payment provider may require additional time to post the funds to the customer's account.
20. Return Refunds
Eligible returns are governed by our Return & Refund Policy.
Our standard return terms are:
Return Window:
30 calendar days after delivery
Once an approved return has been:
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Received at the authorized return destination; and
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Inspected and approved,
Chloera will issue the applicable refund to the original payment method within 5 business days.
The customer's financial institution or payment provider may require additional time to post the refund after Chloera has issued it.
21. Refund Method
Approved refunds will generally be issued to the:
Original payment method used for the purchase.
We do not require customers to accept store credit instead of an otherwise valid monetary refund unless:
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The customer voluntarily agrees; or
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Another arrangement is required or permitted by applicable law or the payment system involved
Refund eligibility and applicable amounts are governed by our Return & Refund Policy.
22. Original Shipping Charges on Returns
For preference-based returns, the original outbound shipping charge, if any, is generally non-refundable except where applicable law requires otherwise.
For example, an eligible order under US$39 may have been charged:
US$5.99 Standard Shipping
If the correctly supplied product is later returned solely because the customer changed their mind, that original shipping charge may be non-refundable as described in our Return & Refund Policy.
Different rules may apply to damaged, defective, incorrect, or otherwise legally non-conforming products.
23. No Undisclosed Payment Fees
Chloera does not intend to add undisclosed product charges after a customer has completed checkout.
Material amounts payable to Chloera in connection with the order should be disclosed through the applicable product page, cart, promotion, or checkout before payment.
Independent charges imposed directly by:
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Banks
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Card issuers
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Currency providers
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Customs authorities
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Governments
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Other independent third parties
may be outside Chloera's control.
Where such third-party charges are reasonably relevant, our policies seek to explain them.
24. No Undisclosed Recurring Charges
Chloera does not intentionally charge a customer on a recurring basis for an ordinary one-time product purchase.
Unless recurring billing is clearly disclosed and expressly accepted before purchase, an ordinary purchase of Chloera kitchen, dining, storage, or household products is a one-time transaction.
25. Promotional Codes
Where Chloera offers a promotional code, the code must be entered or applied according to the applicable promotion instructions.
Customers should verify that an expected discount has been applied before completing payment.
If an advertised promotion should apply to your order under its stated conditions but is not reflected at checkout, please contact:
before completing payment.
26. Payment Methods May Vary by Country
Because Chloera serves customers internationally, payment methods may vary by country, currency, device, or payment-provider eligibility.
For this reason, Chloera does not maintain a fixed promise that every customer worldwide will see exactly the same payment methods.
The payment methods displayed during your checkout are the payment methods currently available for your transaction.
27. External Payment Provider Pages
Certain legitimate payment methods may require interaction with a payment provider's interface or website.
Where this occurs, customers should verify that the payment process corresponds to the payment method they selected during Chloera checkout.
Independent payment providers may apply their own:
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Terms of service
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Privacy policies
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Authentication procedures
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Security controls
Chloera does not intentionally redirect customers to unrelated or deceptive payment pages.
If a payment page appears suspicious or unrelated to your Chloera transaction, do not provide payment credentials and contact:
28. Fraudulent or Unauthorized Transactions
If you believe a Chloera transaction was made without your authorization, please contact your financial institution or payment provider promptly and notify us at:
We may reasonably cooperate with legitimate payment providers, financial institutions, or lawful authorities when investigating suspected unauthorized or fraudulent transactions.
Nothing in this policy prevents customers from exercising lawful rights concerning unauthorized transactions or payment disputes.
29. Customer Payment Responsibilities
Customers should:
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Review the product and variant before purchase
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Review the price
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Review discounts
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Review shipping charges
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Review the final order total
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Provide accurate billing information
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Use a payment method they are authorized to use
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Verify the delivery information before payment
Please contact us before completing payment if an important checkout amount appears inconsistent with a published Chloera offer.
30. Relationship With Other Chloera Policies
This Payment Information Policy should be read together with our:
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Terms of Service
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Shipping & Delivery Policy
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Return & Refund Policy
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Privacy Policy
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Frequently Asked Questions
For consistency, Chloera's current standard terms include:
Worldwide Shipping:
Available to eligible destinations supported by checkout
Orders of US$39 or more:
Free Standard Shipping
Orders under US$39:
US$5.99 Standard Shipping
Return Window:
30 calendar days after delivery
Refund Processing:
Within 5 business days after an approved return is received and inspected
Standard Purchase Type:
One-time purchase unless recurring terms are clearly disclosed before purchase
31. Consumer Rights
Nothing in this Payment Information Policy excludes, restricts, or limits any payment, refund, cancellation, consumer-protection, or other legal right that cannot lawfully be excluded or limited.
Where applicable law provides additional protections, those mandatory protections continue to apply.
32. Changes to This Payment Policy
We may update this Payment Information Policy when reasonably necessary to reflect changes in:
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Payment providers
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Checkout configuration
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Currency settings
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Store operations
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Applicable laws
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Payment or security procedures
When this policy is updated, the Last Updated date will be revised.
We will not apply a later policy change retroactively in a manner that unlawfully removes rights associated with a completed purchase.
33. Contact Us
For questions about a payment, charge, refund, checkout issue, or this Payment Information Policy, please contact:
Chloera
Legal Operator:
YUEMEIYANGMS INC
Business Address:
644 E 6th Ave
Durango, CO 81301
United States
Customer Support Email:
support@chloera.com
Customer Support Phone:
+1 217-260-3426
Website:
chloera.com
For order-related payment questions, please include your order number whenever possible.
Please do not email complete payment-card numbers, passwords, PINs, or card security codes.