Return & Refund Policy
Return & Refund Policy
Last Updated: September 12, 2026
At Chloera, we want our return and refund process to be clear, reasonable, and easy to understand.
This Return & Refund Policy applies to eligible purchases made through chloera.com.
Chloera is operated by YUEMEIYANGMS INC, a Colorado corporation.
Please review this policy before making a purchase or requesting a return.
Nothing in this policy limits any consumer right or legal remedy that cannot lawfully be excluded or restricted.
1. Return Policy Summary
For convenient reference, our standard return terms are:
Return Window:
30 calendar days after delivery
Return Request:
Contact support@chloera.com
Refund Method:
Original payment method, unless otherwise required by law or agreed with the customer
Refund Processing:
Within 5 business days after an approved return is received and inspected
Preference-Based Return Shipping:
Generally paid by the customer
Damaged, Defective, or Incorrect Item Return Shipping:
Chloera will provide an appropriate resolution and, where a return is required, cover reasonable return shipping costs in accordance with the instructions we provide
Return Address:
Provided by Customer Support after the return request is reviewed
Important:
Do not send a return to our registered business address unless Chloera specifically instructs you to use that address.
2. Business Information
Brand / Store Name:
Chloera
Legal Operator:
YUEMEIYANGMS INC
Website:
chloera.com
Business Address:
644 E 6th Ave
Durango, CO 81301
United States
Customer Support Email:
support@chloera.com
Customer Support Phone:
+1 217-260-3426
For questions about returns, refunds, damaged items, incorrect items, missing items, or cancellations, please contact us using the information above.
3. 30-Day Return Window
Subject to the eligibility requirements in this policy and applicable law, eligible products may be returned within:
30 calendar days after delivery.
The standard return period begins on the date the applicable carrier records the package as delivered.
If reliable carrier delivery information is unavailable, we may use other reasonable delivery information to determine the applicable delivery date.
A return request should be submitted within the applicable 30-day return period.
Mandatory return or cancellation rights provided under applicable law remain unaffected.
4. Return Eligibility
For a standard preference-based return, the product should generally be:
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Unused
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Unwashed
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Unaltered
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In its original condition
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Complete with the components and accessories originally included
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In its original packaging where reasonably possible
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Accompanied by valid proof of purchase or sufficient order information
A Chloera order number will generally be sufficient to help identify a purchase.
Customers may reasonably inspect a product after delivery. However, material use beyond what is reasonably necessary to inspect the product may affect eligibility for a preference-based return where permitted by applicable law.
Different rules may apply to damaged, defective, incorrect, or otherwise non-conforming products.
5. Kitchen and Food-Contact Products
Because Chloera sells kitchen utensils, food-preparation tools, food covers, organizers, and related household products, some products may come into direct contact with food during use.
For preference-based returns, products that have been materially used for food preparation or have been placed in direct food contact may not be eligible for return where they cannot reasonably or safely be resold and where applicable law permits such a restriction.
Simply opening packaging for reasonable inspection does not automatically eliminate legal rights that apply to the purchase.
This restriction does not remove rights that may apply when a product is:
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Damaged
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Defective
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Incorrect
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Materially different from its description
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Otherwise subject to a mandatory legal remedy
6. Products Containing Blades or Sharp Components
Some Chloera products, including vegetable slicers, choppers, pinking shears, scissors, and similar kitchen or household tools, may contain blades or sharp components.
For safety reasons, please package such products securely when returning them.
Do not return an exposed blade or sharp component in a manner that could create an unreasonable risk to shipping, warehouse, or customer-service personnel.
Our Customer Support team may provide additional packaging instructions where necessary.
7. Products That May Not Qualify for Preference-Based Returns
Subject to applicable law, preference-based returns may be declined where a product:
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Has been materially used
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Has been washed
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Has been altered
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Has been damaged after delivery through misuse or improper handling
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Is missing material components or accessories
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Is returned outside the applicable return period
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Has been materially modified by the customer
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Has been used in a manner inconsistent with applicable product instructions
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Cannot reasonably or safely be resold after material food contact or similar use, where permitted by law
Customized or personalized products, if Chloera offers them in the future, may also be subject to specific return restrictions that will be disclosed before purchase.
These restrictions do not override mandatory consumer rights.
8. Sale and Promotional Items
A product is not automatically non-returnable simply because it was purchased at a discounted price.
Unless otherwise clearly disclosed before purchase, eligible sale products are subject to the same general 30-day return window described in this policy.
If a specific product is identified as Final Sale, any applicable restriction will be clearly disclosed before purchase and will apply only to the extent permitted by applicable law.
A Final Sale designation does not remove legal remedies for products that are damaged, defective, incorrectly supplied, or otherwise protected by mandatory consumer law.
9. How to Request a Return
To request a return, contact:
Please provide:
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Your full name
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Your order number
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The email address associated with the order
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The product you wish to return
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The reason for the return request
Where relevant to the issue, we may also request reasonable supporting information such as photographs.
For example, photographs may help us review:
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Shipping damage
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A defective product
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An incorrect product
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Missing components
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Packaging damage
We will not intentionally request unnecessary documentation solely to make the return process more difficult.
10. Return Authorization and Instructions
After reviewing your return request, our Customer Support team will provide the applicable return instructions if the return is eligible.
Those instructions may include:
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Return destination
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Packaging instructions
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Information that should accompany the return
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Applicable shipping instructions
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Other information reasonably necessary to process the return
Please follow the instructions provided for your specific order.
Sending an item to an unconfirmed location may delay or prevent proper processing of the return.
11. Return Address
The return address may vary depending on:
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Product
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Fulfillment location
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Customer destination
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Order circumstances
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Applicable return arrangement
Therefore, the registered business address of YUEMEIYANGMS INC is not automatically the return address for customer orders.
Our registered business address is:
YUEMEIYANGMS INC
644 E 6th Ave
Durango, CO 81301
United States
Do not send returned products to this address unless Chloera Customer Support specifically confirms that this is the correct return destination for your order.
After an eligible return request is approved, we will provide the appropriate return destination and instructions.
12. Preference-Based Returns
A preference-based return includes situations where an eligible product is being returned for reasons such as:
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The customer changed their mind
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The product is no longer wanted
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The customer ordered the wrong variant
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Another non-defect-related reason
For an eligible preference-based return, the customer is generally responsible for the cost of returning the product.
Where the customer arranges the return shipment, we recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.
Chloera is not responsible for a customer-arranged return shipment that cannot be verified as delivered to the authorized return destination, except where applicable law provides otherwise.
13. Original Shipping Charges
For preference-based returns, the original outbound shipping charge, if any, is generally non-refundable except where applicable law requires otherwise.
For example, if an order under US$39 was charged our standard US$5.99 shipping fee, that original shipping charge may not be refundable when an otherwise correctly supplied product is returned solely because the customer changed their mind.
Different rules apply where:
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Chloera supplied the incorrect product
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The product arrived damaged
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The product is defective
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Applicable law requires the original shipping charge to be refunded
No undisclosed restocking fee or return-processing fee will be deducted from a refund.
14. Damaged Products
Please inspect your order after delivery.
If a product arrives damaged, contact:
Please provide:
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Your order number
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A description of the damage
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Clear photographs of the affected product where reasonably useful
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Photographs of the packaging where reasonably useful
We will review the information provided and determine an appropriate resolution.
Depending on the circumstances and applicable law, this may include:
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Replacement
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Replacement component
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Refund
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Other appropriate remedy
You should not be required to bear reasonable return shipping costs where Chloera requires the return of a product confirmed to have arrived damaged.
15. Defective Products
If you believe a product is defective, please contact:
Please provide your order number and describe the problem.
Where reasonably helpful, we may request photographs, video, or other information needed to understand the reported issue.
After review, we will provide an appropriate resolution consistent with the product issue, this policy, and applicable law.
Possible resolutions may include:
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Replacement
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Replacement component
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Refund
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Other legally appropriate remedy
This section does not limit any applicable statutory warranty or consumer-protection rights.
16. Incorrect Products or Variants
If you receive a product or variant different from the product shown in your order confirmation, contact:
Please provide:
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Your order number
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The product or variant ordered
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The product or variant received
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Relevant photographs where reasonably useful
If Chloera confirms that an incorrect item was supplied, we will provide an appropriate resolution.
Where we require the incorrect product to be returned, we will provide return instructions and cover reasonable return shipping costs.
17. Missing Items
Some orders may be delivered in more than one package.
Before reporting an item as missing, please review:
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Shipping confirmation emails
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Available tracking numbers
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Whether your order was divided into multiple shipments
If all expected shipments have arrived and an item is still missing, contact:
Please provide your order number and identify the missing item.
We will review the available fulfillment and shipping information and provide an appropriate resolution.
18. Orders Not Received
If an order has not arrived within the expected delivery period stated in our Shipping & Delivery Policy, please review the available tracking information.
Our current shipping estimates are:
Order Processing:
1–3 business days
United States:
2–4 weeks estimated transit time
Canada:
2–4 weeks estimated transit time
United Kingdom and Europe:
2–4 weeks estimated transit time
Australia and New Zealand:
2–4 weeks estimated transit time
Other International Destinations:
2–5 weeks estimated transit time
Processing time and transit time are separate.
If tracking indicates a potential loss or the shipment appears materially delayed, contact:
Please provide:
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Order number
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Tracking number, where available
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A brief description of the issue
We may work with the applicable carrier or fulfillment provider to investigate.
If a shipment is confirmed as lost in transit due to a carrier or fulfillment issue, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.
19. Return Shipping for Damaged, Defective, or Incorrect Products
If Chloera confirms that a product was:
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Damaged during delivery
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Defective
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Incorrectly supplied
and we require the product to be returned, Chloera will cover reasonable return shipping costs in accordance with the instructions provided by Customer Support.
Depending on the return arrangement, we may:
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Provide a return shipping label where available
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Arrange another reasonable return method
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Reimburse a reasonable approved return shipping expense
Please follow the instructions provided before independently purchasing a return shipping service when you expect Chloera to cover the cost.
20. Return Inspection
When an eligible returned product is received, we may inspect it before approving the refund.
The inspection may reasonably consider:
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Product identity
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Product condition
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Included components
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Accessories
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Packaging where relevant
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Signs of material use
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Signs of alteration
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Damage occurring after delivery
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Compliance with the applicable return requirements
The purpose of inspection is to confirm that the returned item corresponds with the return request and applicable eligibility requirements.
Inspection will not be used to remove consumer rights that cannot lawfully be restricted.
21. Refund Method
Once an eligible refund is approved, it will generally be issued to the original payment method used for the purchase.
We do not require customers to accept store credit in place of an otherwise valid monetary refund unless:
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The customer agrees to store credit; or
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A different method is required or permitted by applicable law or the payment system involved
The amount refunded for an eligible returned product will generally reflect the amount actually paid for that product, subject to lawful adjustments arising from applicable discounts or clearly disclosed promotional terms.
22. Refund Processing Time
Once an approved return has been:
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Received at the authorized return destination; and
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Inspected and approved,
Chloera will issue the applicable refund to the original payment method within 5 business days.
This is Chloera's refund-processing timeframe.
After the refund has been issued, your bank, card issuer, or other payment provider may require additional time to post the funds to your account.
The additional posting time is determined by the applicable financial institution or payment provider and is separate from Chloera's 5-business-day refund-processing period.
If you believe an approved refund has not been issued within the applicable period, contact:
and provide your order information.
23. Partial Refunds
Where permitted by applicable law, a partial refund may be appropriate if a preference-based returned product:
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Is materially incomplete
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Is missing components or accessories
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Has been materially used
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Has been altered
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Has been damaged after delivery
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Is materially different from the condition in which it was supplied
Any lawful deduction must reasonably relate to the condition or missing value of the returned product.
We will not make an arbitrary deduction or reduce a refund where applicable law prohibits us from doing so.
Damage, defect, or incorrect supply attributable to Chloera will not be treated as customer-caused depreciation.
24. Exchanges
Direct exchanges may not always be operationally available.
If you would like a different product or variant, contact:
Where a direct exchange is unavailable, you may be asked to:
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Return the eligible original item according to this policy; and
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Place a separate order for the desired product.
For a damaged, defective, or incorrect product, contact Customer Support before placing a replacement order so that we can first review the issue and provide appropriate instructions.
25. Order Cancellations
If you would like to request an order cancellation, contact:
as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests where the order has not progressed too far through fulfillment.
Cancellation may no longer be possible after:
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Fulfillment has begun
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The order has been packed
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Shipping documentation has been processed
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The order has been transferred to a shipping carrier
If an order has already shipped, the applicable return procedure generally applies.
We do not intentionally create unnecessary obstacles to legitimate cancellation requests.
Any statutory cancellation right available under applicable law remains unaffected.
26. Refunds for Canceled Orders
If an order is successfully canceled after payment has already been collected, the applicable payment amount will be refunded to the original payment method.
After the refund is issued, the customer's financial institution or payment provider may require additional time to post the refund.
Cancellation-related refunds do not require a physical return when the order was successfully canceled before shipment.
27. Promotional Purchases
Products purchased during a promotion are generally subject to this Return & Refund Policy unless different return conditions were clearly disclosed before the purchase.
If an applicable promotion involved:
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A bundle
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A free product
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A gift with purchase
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A quantity-based promotion
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Another conditional discount
the refund amount may reasonably reflect the promotional structure actually applied to the order.
Where the promotional terms require associated free items to be returned in order to receive the full applicable refund, that condition must have been clearly disclosed and must be permitted by applicable law.
We will not introduce undisclosed promotional return conditions after purchase.
28. Refused or Undeliverable Shipments
A shipment may be returned to a fulfillment facility when delivery cannot be completed because of circumstances such as:
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Incorrect customer-provided address
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Incomplete address
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Inaccessible delivery location
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Repeated unsuccessful delivery attempts
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Failure to collect a package where collection is required
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Refusal of delivery
If this occurs, contact:
We will review the available carrier and order information.
Where permitted by applicable law, reasonable shipping or return costs may apply when the delivery failure resulted from materially incorrect information or circumstances attributable to the customer.
Any applicable deduction or reshipping charge will be communicated transparently.
If the delivery failure resulted from an error attributable to Chloera or the applicable carrier, we will provide an appropriate resolution without improperly shifting that error to the customer.
29. Returns Are Different From Our Registered Business Address
For clarity:
Legal Business Address:
644 E 6th Ave
Durango, CO 81301
United States
This address identifies YUEMEIYANGMS INC, the legal operator of Chloera.
It is not automatically a customer return warehouse.
A customer should always obtain the return destination for the applicable order from:
before sending a return.
This distinction helps ensure that returned products reach the appropriate facility and can be properly processed.
30. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, waive, restrict, or reduce any mandatory consumer right or remedy available under applicable law.
Depending on the customer's location, applicable consumer laws may provide additional rights concerning:
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Returns
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Cancellations
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Defective products
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Incorrect products
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Non-conforming goods
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Refunds
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Warranties
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Delivery failures
Where applicable law provides rights greater than those described in this policy, those mandatory legal rights will apply.
31. Relationship With Other Chloera Policies
This Return & Refund Policy should be read together with our:
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Terms of Service
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Shipping & Delivery Policy
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Frequently Asked Questions
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Privacy Policy
Our standard policies are intended to use consistent information regarding returns, refunds, cancellations, shipping, and customer support.
For clarity, Chloera's current standard return terms are:
Return Window:
30 calendar days after delivery
Refund Processing:
Within 5 business days after an approved return is received and inspected
If a product-specific legal requirement provides greater consumer protection, the applicable mandatory requirement will prevail.
32. Changes to This Policy
We may update this Return & Refund Policy when reasonably necessary to reflect changes in:
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Customer-service procedures
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Fulfillment arrangements
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Return arrangements
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Payment systems
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Applicable laws
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Business operations
When we update this policy, we will revise the Last Updated date at the top of the page.
We will not apply a later policy change retroactively in a manner that unlawfully reduces rights relating to a completed purchase.
The return terms applicable to a purchase are generally the terms presented or in effect when the order was placed, subject to mandatory applicable law.
33. Contact Us
If you have questions about a return, refund, cancellation, damaged product, incorrect item, or this policy, please contact us:
Chloera
Legal Operator:
YUEMEIYANGMS INC
Business Address:
644 E 6th Ave
Durango, CO 81301
United States
Customer Support Email:
support@chloera.com
Customer Support Phone:
+1 217-260-3426
Website:
chloera.com
For order-related requests, please include your order number whenever possible.