Privacy Policy

Last Updated: August 27, 2026

CHLOERA respects your privacy and is committed to handling personal information in a transparent and responsible manner.

This Privacy Policy describes how Hubei Youhangda E-Commerce Co., Ltd., operating under the CHLOERA brand ("CHLOERA," "we," "us," or "our"), collects, uses, discloses, retains, and otherwise processes personal information when you visit chloera.com, make a purchase, communicate with us, or otherwise interact with our website and services.

Please read this Privacy Policy carefully.

1. Personal Information We Collect

The personal information we collect depends on how you interact with CHLOERA.

We may collect the following categories of information.

Contact Information

This may include:

1. Name

2. Email address

3. Telephone number

4. Billing address

5. Shipping address

Order & Transaction Information

When you place or attempt to place an order, we may collect information relating to your transaction, including:

1. Products purchased or considered

2. Order number

3. Order history

4. Transaction details

5. Shipping and delivery information

6. Returns and refunds

7. Customer-service records

Payment Information

Payments are processed through Shopify and/or supported third-party payment providers.

Depending on the payment method you choose, payment credentials may be collected and processed directly by the applicable payment provider.

CHLOERA may receive limited payment and transaction information necessary to process, confirm, manage, refund, or otherwise administer your order.

We do not necessarily receive or store complete payment-card credentials used by third-party payment processors.

Account Information

If customer-account functionality is available, we may process information associated with your account, including:

1. Account credentials

2. Saved addresses

3. Preferences

4. Order history

5. Account activity

Device & Usage Information

When you visit or interact with chloera.com, certain information may be collected automatically.

This may include:

1. IP address

2. Browser type

3. Device type

4. Operating system

5. Time zone

6. Referring URLs

7. Pages and products viewed

8. Search activity

9. Website interactions

10. Approximate location derived from technical information

11. Cookie identifiers

12. Similar online or device identifiers

Communications

When you contact CHLOERA, we may collect and retain information contained in your communication, including your contact details, order information, questions, photographs, videos, feedback, and other information you choose to provide.

2. How We Collect Personal Information

We may collect personal information:

1. Directly from you

2. Automatically when you interact with chloera.com

3. Through cookies and similar technologies

4. From Shopify

5. From payment providers

6. From shipping and fulfillment providers

7. From analytics providers

8. From advertising and marketing providers

9. From fraud-prevention and security providers

10. From other service providers where permitted by applicable law

3. Cookies & Similar Technologies

CHLOERA, Shopify, and our service providers may use cookies, pixels, tags, local storage, web beacons, and similar technologies.

These technologies may be used to:

1. Operate essential website functionality

2. Maintain shopping-cart functionality

3. Remember preferences

4. Authenticate users

5. Support checkout

6. Protect website and transaction security

7. Prevent and detect fraud

8. Understand website usage

9. Measure website performance

10. Provide analytics

11. Personalize content and experiences

12. Measure marketing performance

13. Support advertising where permitted

Depending on your location, privacy or cookie controls may be available that allow you to manage certain non-essential technologies.

Some technologies that are strictly necessary for the operation, security, checkout, or requested functionality of the website may not be subject to optional consent controls.

4. How We Use Personal Information

We may use personal information for purposes including:

1. Processing and fulfilling orders

2. Processing and confirming payments

3. Arranging shipping and delivery

4. Providing order confirmations and tracking information

5. Processing returns, refunds, and cancellations

6. Responding to customer enquiries

7. Providing customer support

8. Maintaining customer accounts

9. Operating chloera.com

10. Improving our products, services, and website

11. Understanding how customers interact with our website

12. Personalizing experiences where permitted

13. Measuring website and marketing performance

14. Detecting, investigating, and preventing fraud or abuse

15. Protecting our customers, website, and business

16. Sending marketing communications where permitted

17. Managing promotions and customer relationships

18. Complying with legal, accounting, tax, regulatory, and contractual requirements

19. Establishing, exercising, or defending legal claims

20. Enforcing our policies and agreements

5. Shopify

Our online store is powered by Shopify.

Shopify provides ecommerce infrastructure and related services that enable us to operate chloera.com, offer products, process transactions, manage orders, and provide other commerce functionality.

When you visit our store, create an account, place an order, or otherwise interact with Shopify-powered features, Shopify may process personal information in connection with providing its services.

Depending on the Shopify services and settings enabled on our store, Shopify may process information for purposes relating to:

1. Ecommerce functionality

2. Checkout

3. Payments

4. Security

5. Fraud prevention

6. Analytics

7. Personalization

8. Advertising and marketing functionality

9. Customer privacy controls

Shopify may process personal information in countries other than the country in which you live.

Shopify's processing of personal information is also subject to its applicable privacy notices.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate CHLOERA, provide our services, fulfill customer orders, or comply with applicable law.

Recipients may include:

1. Shopify

2. Payment processors

3. Shipping carriers

4. Logistics and fulfillment providers

5. Customer-service providers

6. Analytics providers

7. Marketing and advertising providers

8. Fraud-prevention providers

9. Security providers

10. IT and cloud-service providers

11. Professional advisers

12. Government agencies, courts, or regulatory authorities where required by law

We may also disclose personal information where reasonably necessary to:

1. Comply with applicable laws or regulations

2. Respond to lawful requests

3. Investigate suspected fraud or unlawful activity

4. Protect our legal rights

5. Protect our customers or other individuals

6. Enforce our agreements

7. Protect the security and integrity of our website and services

7. Advertising & Personalization

Where permitted by applicable law, we may use certain information about your interactions with chloera.com to understand customer interests, measure advertising performance, and provide or support advertising that may be more relevant to you.

Depending on your location and applicable privacy law, certain disclosures or advertising activities may be legally defined as:

1. A "sale" of personal information

2. "Sharing" of personal information

3. Processing for "targeted advertising"

These terms may have specific legal meanings that differ from their ordinary meanings.

Where applicable law provides an opt-out right, we will provide an appropriate method for exercising that right.

For additional information and available choices, please review our Your Privacy Choices page.

8. Global Privacy Control

Global Privacy Control ("GPC") is a browser-based privacy preference signal that can communicate certain privacy choices.

Where required by applicable law and supported by the technologies used on chloera.com, we will treat a qualifying GPC signal as an applicable request to opt out of certain sale, sharing, or targeted-advertising activities for the browser or device sending the signal.

Browser-based privacy preferences may apply only to the applicable browser or device.

For additional information, please review our Your Privacy Choices page.

9. Do Not Track Signals

Some web browsers allow users to send a "Do Not Track" or similar signal.

Because there is not a uniform industry standard governing all Do Not Track signals, our response may depend on applicable law and the technologies available through our website.

Where applicable law requires recognition of a qualifying browser-based privacy preference signal, we will process that signal as required.

10. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications based on your interactions with CHLOERA and the preferences you have provided.

You may unsubscribe from promotional emails at any time by using the unsubscribe option contained in the applicable message.

Even after opting out of promotional marketing, we may continue to send non-marketing communications relating to:

1. Orders

2. Payments

3. Shipping

4. Delivery

5. Returns

6. Refunds

7. Customer-service requests

8. Account security

9. Other transactional or service-related matters

11. Business Transactions

If CHLOERA or Hubei Youhangda E-Commerce Co., Ltd. becomes involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.

12. International Data Transfers

CHLOERA operates an online business and may work with service providers located in different countries.

As a result, personal information may be transferred to, stored in, or processed in countries outside the country or region in which you live.

Data-protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, appropriate measures will be used in connection with international transfers of personal information.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy and to satisfy applicable business, legal, accounting, tax, security, and regulatory requirements.

Retention periods may depend on factors including:

1. The nature of the information

2. Order-fulfillment requirements

3. Customer-service requirements

4. Tax and accounting obligations

5. Fraud-prevention requirements

6. Security requirements

7. Dispute resolution

8. Legal claims

9. Applicable laws and regulations

We may retain certain information after a customer relationship ends where reasonably necessary or legally required.

14. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

1. Request access to personal information we maintain about you

2. Request correction of inaccurate personal information

3. Request deletion of certain personal information

4. Obtain a portable copy of certain personal information

5. Object to or restrict certain processing where applicable

6. Opt out of certain targeted advertising

7. Opt out of certain sale or sharing of personal information

8. Limit certain uses of sensitive personal information where applicable

9. Withdraw consent where processing is based on consent

10. Appeal certain decisions relating to privacy requests where applicable

Privacy rights vary by jurisdiction and may be subject to legal limitations and exceptions.

15. U.S. State Privacy Rights

Depending on the U.S. state in which you reside and applicable law, you may have additional privacy rights.

These may include rights concerning:

1. Access to personal information

2. Correction

3. …