Shipping & Delivery Policy
Shipping & Delivery Policy
Last Updated: September 1, 2026
At CHLOERA, we aim to make our shipping and delivery process clear and transparent.
This Shipping & Delivery Policy explains how orders placed through chloera.com are processed, shipped, tracked, and handled during delivery.
Please note that order processing time and shipping transit time are separate stages.
1. Order Processing
Orders are processed after payment has been successfully authorized and the order has been accepted.
Most orders are prepared for shipment within 1–3 business days after the order is placed and payment is received.
Order processing may include:
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Order verification;
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Payment or security review;
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Product availability confirmation;
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Fulfillment preparation;
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Quality checks where applicable;
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Packaging;
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Handover to the applicable shipping carrier.
Processing times may be longer during:
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Weekends;
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Public holidays;
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Promotional events;
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Periods of unusually high order volume;
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Product availability issues;
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Payment or security reviews;
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Circumstances outside our reasonable control.
Processing time is separate from and is not included in the estimated shipping transit times listed below.
2. Estimated Shipping Times
After an order has been processed and transferred to the applicable shipping carrier, estimated transit times are generally as follows:
United States
Estimated Transit Time: 2–4 weeks
Canada
Estimated Transit Time: 2–4 weeks
Australia & New Zealand
Estimated Transit Time: 2–4 weeks
United Kingdom & Europe
Estimated Transit Time: 2–4 weeks
Other International Destinations
Estimated Transit Time: 2–5 weeks
These timeframes refer to estimated carrier transit time after order processing.
For example, an order that requires 1–3 business days for processing and 2–4 weeks for shipping may have a total estimated delivery period consisting of both stages.
Delivery timeframes are estimates and are not guaranteed delivery dates unless a specific guaranteed delivery service is expressly offered during checkout.
Actual delivery times may vary depending on:
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Shipping destination;
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Carrier network conditions;
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Customs procedures;
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Local delivery operations;
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Weather conditions;
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Public holidays;
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Transportation disruptions;
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Periods of unusually high shipping volume;
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Other circumstances outside our reasonable control.
3. Shipping Origin and Fulfillment
CHLOERA orders may be processed through fulfillment facilities used to serve the applicable destination and product.
Primary Shipping Origin:
[CONFIRM BEFORE PUBLISHING]
Primary Fulfillment Location(s):
[CONFIRM BEFORE PUBLISHING]
Products within the same order may occasionally be fulfilled from different locations.
As a result, a single order may be delivered in multiple packages.
The registered business address of CHLOERA is not necessarily the location from which customer orders are physically shipped.
4. Shipping Availability
CHLOERA ships to destinations supported by our current fulfillment and carrier network.
Shipping availability may depend on:
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Destination country or region;
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Product availability;
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Fulfillment arrangements;
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Carrier restrictions;
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Import restrictions;
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Applicable laws and regulations.
Available shipping options for a specific address will be displayed during checkout.
If we are unable to ship an order to the address provided, we will contact the customer where reasonably possible and provide an appropriate resolution.
5. Shipping Charges and Free Shipping
Shipping charges depend on the customer's destination and the shipping option available for the order.
Our current standard shipping rules for major markets are:
United States
Standard Shipping:
[CONFIRM BEFORE PUBLISHING: USD $X.XX]
Free Standard Shipping:
[CONFIRM BEFORE PUBLISHING: Orders of USD $39 or more]
Canada
Standard Shipping:
[CONFIRM BEFORE PUBLISHING: CAD/USD $X.XX]
Free Standard Shipping:
[CONFIRM BEFORE PUBLISHING: Orders of $39 or more]
United Kingdom & Europe
Standard Shipping:
[CONFIRM BEFORE PUBLISHING]
Free Shipping Threshold:
[CONFIRM BEFORE PUBLISHING]
Australia & New Zealand
Standard Shipping:
[CONFIRM BEFORE PUBLISHING]
Free Shipping Threshold:
[CONFIRM BEFORE PUBLISHING]
Other International Destinations
Shipping charges may vary by destination and will be displayed during checkout before payment is completed.
Where a free shipping promotion applies, the applicable minimum order amount, destination restrictions, eligible products, and other conditions will be displayed on the website or during checkout.
The shipping amount shown during checkout is the applicable shipping charge for the selected destination and order configuration.
6. Shipping Carriers
CHLOERA works with shipping and logistics providers based on destination, product, fulfillment location, and available delivery service.
Primary Carrier(s):
[CONFIRM BEFORE PUBLISHING]
The carrier assigned to a particular order may vary.
Where tracking is available, the applicable tracking information will be provided after shipment.
We do not recommend relying on a specific carrier unless that carrier is expressly identified for your order.
7. Shipping Confirmation & Tracking
Once your order has been shipped, we will send a shipping confirmation to the email address provided during checkout where tracking information is available for the applicable service.
The shipping confirmation may include:
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Your order number;
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Tracking number;
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Carrier information;
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A tracking link where available.
Tracking information is generated and maintained by the applicable shipping carrier and may not become active immediately after shipment.
In some cases, it may take several business days for the first tracking event to appear.
A package may continue moving through the shipping network even when tracking information has not recently changed.
If your tracking information has not updated for an extended period or you believe there may be a shipping problem, please contact:
Please include your order number and any available tracking number.
8. Multiple Shipments
Products within the same order may occasionally be fulfilled or shipped separately.
As a result, you may receive:
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More than one package;
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More than one tracking number;
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Packages arriving on different dates.
Receiving only part of an order does not necessarily mean that the remaining items are missing.
Please review all shipping confirmations and tracking numbers associated with your order before reporting an item as missing.
9. Priority or Insured Shipping
If priority, expedited, or insured shipping is specifically offered during checkout, the applicable price and service description will be displayed before you complete your purchase.
Priority processing or priority shipping does not guarantee a particular delivery date unless a guaranteed delivery date is expressly stated during checkout.
Carrier disruptions, customs processing, severe weather, transportation interruptions, and other circumstances outside our reasonable control may affect delivery timing.
Any optional shipping service is separate from the consumer rights and remedies that apply to damaged, defective, incorrect, or lost orders under applicable law.
10. International Shipping, Customs & Import Charges
International shipments may be subject to customs clearance, import procedures, duties, taxes, or other charges imposed by the destination country or local authorities.
Where applicable, duties, taxes, import charges, or similar fees will be handled according to the information presented during checkout and applicable law.
Unless expressly stated otherwise during checkout:
Customs Duties and Import Taxes:
[CONFIRM BEFORE PUBLISHING: State whether they are prepaid, included, or payable by the customer.]
Customs processing is handled by government authorities and may affect estimated delivery times.
Customers are responsible for providing accurate information reasonably required for customs clearance or delivery.
CHLOERA will not intentionally misdeclare the value, description, or nature of merchandise for customs purposes.
11. Delivery Delays
Occasional delivery delays may occur.
Possible causes include:
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Carrier disruptions;
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Severe weather;
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Customs inspections;
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Transportation interruptions;
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Public holidays;
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Incorrect or incomplete delivery information;
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Local delivery conditions;
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Unexpected shipping volume;
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Events outside our reasonable control.
If your shipment appears to be significantly delayed, please contact:
Please provide your order number and tracking information.
We may contact the applicable carrier or fulfillment provider to investigate the shipment.
Where applicable law requires notice, cancellation rights, a refund, or another remedy because of a shipping delay, CHLOERA will provide the applicable remedy.
12. Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully verify:
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Full name;
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Street address;
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Apartment, suite, or unit number;
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City;
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State or province;
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ZIP or postal code;
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Country;
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Telephone number or other contact information required for delivery.
If you discover an error after placing an order, contact:
as soon as possible.
We will make reasonable efforts to update the shipping information if fulfillment has not progressed too far.
However, once an order has been packed, processed, or transferred to a shipping carrier, we cannot guarantee that the shipping address can be changed.
13. Order Changes & Cancellations
If you would like to request an order change or cancellation, contact:
as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request.
However, we cannot guarantee a change or cancellation once the order has entered fulfillment, has been packed, or has been transferred to a shipping carrier.
Once an order has shipped, the applicable return procedure generally applies.
For additional information, please review our Return & Refund Policy.
14. Failed or Undeliverable Shipments
A shipment may be delayed, returned, or otherwise affected if delivery cannot be completed because of:
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An incorrect or incomplete shipping address;
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An inaccessible delivery location;
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Repeated unsuccessful delivery attempts;
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Failure to collect a package where collection is required;
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Refusal of delivery.
If a shipment is returned to the sender or fulfillment location, please contact:
Where permitted by applicable law, reasonable additional shipping charges may apply if reshipment is requested because of incorrect information or circumstances attributable to the customer.
If the delivery failure resulted from an error attributable to CHLOERA or the applicable carrier, we will provide an appropriate resolution.
15. Lost Packages
If tracking information indicates that your shipment may have been lost in transit, please contact:
Please provide:
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Your order number;
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Tracking number;
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A brief description of the issue.
We may work with the applicable shipping carrier or fulfillment provider to investigate the shipment before determining the appropriate resolution.
If the carrier or fulfillment provider confirms that the shipment was lost in transit due to a carrier or fulfillment issue, CHLOERA will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.
Customers are not required to purchase optional shipping insurance in order to retain any rights or remedies that cannot legally be waived.
16. Packages Marked as Delivered but Not Received
If tracking information shows that your order was delivered but you cannot locate the package, please first check:
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Around the delivery location;
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With household members, neighbors, or nearby building staff;
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Safe places where the carrier may have left the package;
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With the applicable carrier for additional delivery details.
If you still cannot locate your package after a thorough search, please contact:
Please provide:
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Your order number;
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Tracking number;
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A description of the search steps already taken;
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Any relevant carrier communications or delivery photos.
We will work with the applicable carrier to investigate and determine the appropriate resolution.
17. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact:
Please include:
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Your order number;
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Photos of the damage or defect;
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A description of the issue.
We will review your claim and provide an appropriate resolution, which may include a replacement, repair, or refund in accordance with applicable law and our Return & Refund Policy.
18. Signature Requirements
Some shipments may require a signature upon delivery.
You will be notified of any signature requirements during checkout or in your shipping confirmation.
If a signature is required and no one is available to sign for the package, the carrier will typically leave a notice and redeliver the package or hold it for collection.
Please follow the carrier's instructions to arrange redelivery or collection.
If you have questions about signature requirements, contact:
19. Returns & Refunds
For information about how to return products or arrange a refund, please review our Return & Refund Policy.
20. Changes to This Policy
CHLOERA may modify this Shipping & Delivery Policy at any time without prior notice.
The most current version will be posted on our website.
Your continued use of our website and services constitutes acceptance of the updated policy.
21. Contact Us
If you have questions about shipping, delivery, or this policy, please contact:
We are here to help.